{"id":2148,"date":"2017-10-18T14:07:22","date_gmt":"2017-10-18T18:07:22","guid":{"rendered":"http:\/\/jordanbarab.com\/confinedspace\/?p=2148"},"modified":"2017-10-18T14:07:22","modified_gmt":"2017-10-18T18:07:22","slug":"when-employee-dies","status":"publish","type":"post","link":"https:\/\/jordanbarab.com\/confinedspace\/2017\/10\/18\/when-employee-dies\/","title":{"rendered":"What Does an Employer Do When a Worker Dies on the Job? Know Thyself."},"content":{"rendered":"

\"employeeEarlier this week, I wrote a piece<\/a> critical of an article about worker fatigue that seemed to put the blame on workers for being tired on the job, despite the fact that most of the causes of worker fatigue are imposed by management.<\/p>\n

Today I continue on my quest to make enemies of every magazine columnist, attorney and health and safety consultant I run across as we look at a Workforce<\/a> <\/em>article on \u201cDo You Know What to do When an Employee Dies on the Job<\/a>?\u201d by Jon Hyman, a partner at Meyers, Roman, Friedberg & Lewis in Cleveland. Workforce describes itself as “<\/em>a multimedia publication that covers the intersection of people management and business strategy. Our content helps HR professionals approach their jobs from a more strategic, big-picture, business-results perspective.”<\/p>\n

If you own or manage a business with hazardous operations, you might interested in this topic. First, it starts off on a shaky foundation:<\/p>\n

It\u2019s news an employer never wants to deliver.<\/p>\n

\u201cI\u2019m sorry, but your spouse (or partner, child, or other family member) had an accident at work and unfortunately passed away.\u201d<\/p>\n

But it happens. In fact,\u00a0according to OSHA<\/a>\u00a0it\u2019s happened 357 times already this year.<\/p>\n

A couple of things there. First, the number of times this has happened to employers this year is probably ten times the 357 incidents cited above. Last year, over 4800 workers were killed in the workplace. Hyman’s number comes from OSHA’s Fatality-Catastrophe reports which are a) not up to date and b) only cover those fatalities that OSHA investigates.\u00a0 There are many workplace fatalities that OSHA does not investigate (e.g. public employees in many states, transportation-related incidents, small farms, etc.)<\/p>\n

Hyman’s list of nine things to do when one of your workers is killed in the workplace isn\u2019t bad; it\u2019s just incomplete.\u00a0 The article suggests calling 911, then the worker\u2019s emergency contact person. Contact OSHA.\u00a0 Talk to other employees and your HR Department. Figure out who the company\u2019s contact person will be and what you\u2019re going to say to the press. \u00a0Or hire a P.R. firm to help you.<\/p>\n

\u201cShow extreme sensitivity to the family of the deceased.\u201d That\u2019s a good one. And advice that the President could learn from<\/a>. And get grief counseling for the other employees. Also a good one.<\/p>\n

What bothers me is that this is where the advice ends. What\u2019s missing? (Pausing here a moment to let you think about it\u2026\u2026\u2026\u2026\u2026\u2026\u2026)<\/p>\n

What\u2019s Missing<\/h2>\n

OK, time\u2019s up. What\u2019s missing here is suggestion Number Ten:\u00a0 \u201cInvestigate the root causes of the incident and implement measures to keep the incident from happening again.\u201d<\/p>\n

Because the only thing worse than having to call someone\u2019s spouse or parent about the death of their loved one is having to do it twice\u2026or three times.<\/p>\n

And that\u2019s what could happen unless management identifies what caused the fatality and implements measure to prevent it from happening again.<\/p>\n

So, what to do?<\/h2>\n

Assign someone on your staff who is knowledgeable about safety and incident investigations to determine the root causes of the incident. (Or better yet, hire an independent consultant who will assign an investigator whose career is not dependent on providing a favorable report to management.)\u00a0 If your investigator comes quickly back with a conclusion that the cause of the incident was \u201cWorker Error,\u201d start over again. (Or, as I said above, hire a real expert\u2026)<\/p>\n

Almost no legitimate incident investigation should end with \u201cworker error.\u201d Worker error may be a factor, but that should be the beginning of the process, not the end.<\/p>\n

The way to get to the root causes of an incident is to keep asking \u201cwhy?\u201d Why did the worker stick his head into a machine that wasn\u2019t locked out? Why did the worker close a valve when it should have been opened?\u00a0 Why did the worker step in front of a moving vehicle?<\/p>\n

Do you have a lockout-tagout problem? Why? Lack of training? Why is there no training or why is training inadequate? Poor procedures? Are procedures confusing? Why? Are procedures outdated? Why?<\/p>\n

Why did the worker step in front of a backing vehicle? Lack of backup alarm? Or just a lot of ambient noise, dust, heat? Fatigue after a long day? Lack of backup camera in the backing vehicle? Failure to demarcate travel lanes?<\/p>\n

Keep asking why until you get to a point where nothing can be done to address the cause.<\/p>\n

The problem with stopping with \u201cworker error\u201d or stopping before you\u2019ve asked \u201cwhy?\u201d enough times is that if you don\u2019t get to the root cause, the problem is likely to happen again. And you\u2019ll be making that same tragic phone call once again.<\/p>\n

As Andrew Hopkins, Emeritus Professor of Sociology at the Australian National University in Canberra, writes in “Lessons from Longford,”<\/p>\n

Human beings inevitably make errors and errors by operators must be expected. Thus, rather than focusing on the operators who make the errors, modern accident analysis looks for the conditions which made the errors possible. It is nearly always the case that there was a whole series of contributory factors which created an operator error and set up the situation which made the error critical. Accident analyses which aim to prevent a recurrence see to identify these factors.\u201d<\/p>\n

In other words, worker errors are not the causes<\/em> of incidents, but the inevitable result<\/em> of other conditions.<\/p>\n

Conclusion<\/h2>\n

If Mr. Hyman and Workforce<\/em> really want to help “HR professionals approach their jobs from a more strategic, big-picture, business-results perspective” — and more specifically guide them through the difficult process of dealing with a worker’s death — they should focus on why that death occurred and how to prevent similar incidents from happening in the future.<\/p>\n

And finally, stop using the word “accident” in these situations. An accident is an event “that happens unexpectedly and unintentionally” or “that happens by chance.”\u00a0 Most workplace fatalities occur as a result of unsafe workplace conditions. Where you have unsafe conditions, an injury or fatality is predictable, or even likely. These aren’t accidents<\/em>; they’re incidents<\/em>. They aren’t “unexpected” and don’t “happen by chance.”<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Earlier this week, I wrote a piece critical of an article about worker fatigue that seemed to put the blame on workers for being tired on the job, despite the fact that most of the causes of worker fatigue are imposed by management. Today I continue on my quest to make enemies of every magazine […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-2148","post","type-post","status-publish","format-standard","hentry","category-deaths"],"yoast_head":"\nWhat Does an Employer Do When a Worker Dies on the Job? 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